Store Policy

Customer Care

Robinson's Pet Store are Britain's longest established family Pet Store, first opening our doors in 1929.

It all started when Ernest Robinson, who was a butcher in the Grainger Market walked into the Market seed store to buy corn for his birds. Upon being told that the corn that he wanted had not been ordered, commented that it wasn't a great service if the owner didn't bother to order stock for customers and it wouldn't happen if it was his business, to which the sales assistant replied that as the business was up for sale he could prove his point. That was all the challenge he needed. Ernest begged and borrowed all the money he could to buy the business, and our journey began.

You, our customer, are always our primary focus. We know that without you our business cannot do what we do.

We are committed to bringing you the best quality pet products, with the best quality service.

Privacy & Safety

We respect all of our customers privacy and follow all legal protocols on protection of personal data. All data collected will only be used to contact our customers in relation to any ongoing business that we have, or to confirm orders.

All credit/debit card details are processed through a third party secure provider and no financial details are stored by Robinson's Pet Store.


All goods remain the property of E. P. Robinson Ltd (Robinson's Pet Store) until paid for in full.

In the event of goods being unsuitable or if a refund needs to be made for goods purchased, refunds will only be made once funds have cleared completely through the banking system.

Payment Methods

- Credit / Debit Cards

Call Us

0191 2323717

Our Store

187, Grainger Market

Newcastle Upon Tyne


Tel: 0191 2323717

Get Special Deals & Offers

  • White Facebook Icon
  • White YouTube Icon
  • White Instagram Icon

©2020 Robinson's Pet Store