PET CARE
SINCE 1929
![robinsons logo2.png](https://static.wixstatic.com/media/fd1950_b2f2ceeb11254ea5866adac00b900f5b~mv2.png/v1/fill/w_272,h_150,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/robinsons%20logo2.png)
Local Delivery or Click & Collect.
The convenience of online plus the customer service you expect from us.
With Free Local Delivery when you spend over £25.00
Tel: 0191 2323717
Home Delivery usually in 2-4 working days between 6pm & 8pm
Shipping & Returns
Shipping Policy
Robinson's Pet Store is a proud North East company. For over 90 years we have served and serviced the pet population of Newcastle , Gateshead, North Tyneside, South Tyneside, Northumberland and their surrounding areas. Our deliveries are to the areas we have always served, a local independent company serving local customers and communities. Our delivery service is us. Deliveries are made to our customers at the end of our working days (usually between 6 & 8pm).
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For Click & Collect we will usually have orders ready within an hour, if orders are placed between 9am & 3pm, or by 9am the following working day.
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Once an order has been placed for local delivery we will contact you by phone or text to confirm all delivery details and day of delivery.
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Return & Exchange Policy
All goods remain the property of E. P. Robinson Ltd (Robinson's Pet Store) until paid for in full.
In the event of goods being unsuitable or if a refund needs to be made for goods purchased, refunds will only be made once funds have cleared completely through the banking system.
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In the event of a change of mind, or change of circumstance, delivered goods can be returned to the store in their original condition with all intact packaging & labelling for a full refund or exchange.
Goods that need to be collected will incur a collection charge of £3.00
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