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Shipping & Returns

Shipping Policy

Robinson's Pet Store is a proud North East company. For over 90 years we have served and serviced the pet population of Newcastle , Gateshead, North Tyneside, South Tyneside, Northumberland and their surrounding areas. Our deliveries are to the areas we have always served, a local independent company serving local customers and communities. Our delivery service is us. Deliveries are made to our customers at the end of our working days (usually between 6 & 8pm). 

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For Click & Collect we will usually have orders ready within an hour, if orders are placed between 9am & 3pm, or by 9am the following working day.

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Once an order has been placed for local delivery we will contact you by phone or text to confirm all delivery details and day of delivery.

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Return & Exchange Policy

All goods remain the property of E. P. Robinson Ltd (Robinson's Pet Store) until paid for in full.

In the event of goods being unsuitable or if a refund needs to be made for goods purchased, refunds will only be made once funds have cleared completely through the banking system.

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In the event of a change of mind, or change of circumstance, delivered goods can be returned to the store in their original condition with all intact packaging & labelling for a full refund or exchange. 

Goods that need to be collected will incur a collection charge of £3.00

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